SERVICES
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Commercial planning, forecasting and online P&L ownership
Trading strategy, weekly trading rhythm and performance review
Conversion, customer journey and onsite experience across markets
Analytics, measurement and reporting
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Market entry strategy across pricing, duties, logistics and fulfilment
Localised customer experience, trading calendar and acquisition
Partner ecosystem advisory across agencies, technology, 3PL, PR and retail
In-market presence, industry context and commercial decision making
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Paid media strategy and performance marketing management
Budget planning, pacing and performance targets by channel and market
Creative testing frameworks and channel reporting
Measurement, attribution and tracking integrity
Channel mix, budget allocation and MER modelling
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Lifecycle and retention strategy built on customer purchase behaviour
Email and SMS automation, segmentation and database growth
Campaign and calendar planning, production and delivery
Loyalty, repeat revenue and customer lifetime value modelling
Digital-to-store attribution and omnichannel measurement
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Fractional digital and ecommerce leadership
Team structure, recruitment, onboarding and capability building
Technology, platform and partner advisory, including contract and cost modelling
Agency governance and performance accountability
Founder advisory
Work ranges from a single channel or defined project through to leading the full eCommerce and digital function as a fractional digital director.